Our Mission

In line with the principles of Participation Banking, our mission is to foster value-creation rather than consumption and to share the value that is generated from these activities with our owners of the participation fund, our Employees and our Shareholders in a fair and transparent way. We believe in the Service Value Creation Chain whereby value is the outcome of effective employee interactions with our customers, where we are providing the right products and services, when and where the customer wants it, in the right way all the time. We also believe that, as our reputation is our most important asset, it is also the hardest to replace.

Our Vision

To be recognized as the premier source of principles-based banking and investment for individuals and business owners in Turkey.

Our Quality Policy

We adopt a quality policy which aims to provide maximum satisfaction to all stakeholders through modern banking services and which is based on an approach of ongoing improvement in all our processes in view of current and potential future requirements and expectations of customers, employees, partners and the society. "Our Bank, for all of us."

Our Common Values

• To produce and share,
• To adopt a customer-oriented service approach where products and services meeting customer expectations are provided at places and times needed,
• To offer our products and services in compliance with regulations and standards,
• To offer our products and services effectively, profitably, and at competitive prices,
• To satisfy customers, employees and partners jointly, raising the Bank’s goodwill,
• To exert superior efforts for service quality improvement; consider suggestions from employees and customers,
• To allocate local funds first to local development, causing savings to contribute to prosperity of the economy of the country,
• To keep track and take maximum advantage of developments in Turkey and the world; provide employees with upgraded support in technology and knowledge,
• To conduct operations respectfully to common values of the society.